Frequently Asked Questions
Everything you need to know about our handcrafted leather goods.
What kind of leather do you use for your products?
We exclusively use high-quality, full-grain leather sourced from the finest tanneries. This ensures that every item is durable and develops a beautiful unique patina over time.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for unused and unpersonalized items. Please note that custom-engraved or personalized products are final sale and cannot be returned.
Do you offer personalization or engraving?
Yes, we offer custom fire-brand monogramming on most of our leather goods. You can select your desired initials directly on the product page before adding the item to your cart.
How should I care for my PEGAI leather product?
To maintain the longevity of your leather, we recommend applying a high-quality leather conditioner every 6-12 months and avoiding prolonged exposure to direct sunlight or heavy moisture.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact our support team within 2 hours of placement.