Returns & Exchanges
At PEGAI, we stand by the craftsmanship of our leather goods and offer a 30-day window for returns or exchanges on all non-personalized items. We want to ensure you are completely satisfied with the character and quality of your purchase.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the leather is protected from scratches during transit.
Ship It Back
Affix the prepaid shipping label provided through our portal and drop off the package at any authorized carrier location.
Quality Inspection & Refund
Once our artisans inspect the returned item for its original condition, we will process your refund or ship your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing